Refund Policy

At Fast Buttons, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below to understand how you can return items and receive a refund.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom orders, however, are non-refundable unless there is a defect in the product.
  • Timeframe: You have 30 days from the date of purchase to return an item. After 30 days, unfortunately, we cannot offer a refund or exchange.
  • Process: To initiate a return, please contact our customer support team at [email address] with your order number and reason for the return. We will provide you with detailed instructions on how to return your item.

2. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item’s condition.
  • Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] and send your item to: [Insert Return Address].

4. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable.
  • Refund Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Refundable Items

  • Custom or personalized items
  • Gift cards
  • Items purchased on sale

6. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted.